Customer data in TimePunch

These days I have been asked, why the customer data is not getting requested prior to the project data?


This is a very valid question. Therefore I would like to respond in this blog.

The most important first

TimePunch focused always on the project work. I.e. everything revolves around a project, because this is the central information, you and your staff are working with. Answer the question: “What are you doing today?”, most will answer with the project and activity, not with the customers.

Customer, Project – always?

A project is not always assigned to exactly one customer. If one think of generic projects such as “Support”, “Installation”, or similar, those can then be mapped to different customers. Primary the project, then the customer.

Projekt without customer

Since TimePunch is used not only for the project work, but also for the time tracking, there are many projects for which no customer data are stored. These are, for example, the General “work time” project or the project “Other” with holiday and illness.

Default for customer specific projects

And also for really customer related projects, there’s a solution. A so-called Default customer can be stored for each project in the project administration. This customer then automatically gets filled in when the project is selected.


No matter what request you have for your time recording, to propose the customer as the first choice is definitely a detour and complicates the operation. Therefore we implemented the customer as an optional input behind the Project within TimePunch.

In this sense, have fun with TimePunch
Gerhard Stephan

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Trust-based working hours and time recording – two opposites?

There has been much talk recently of trust-based working hours. Everyone associates this term with something else. But everyone links the association of the redundant need for working hours to be recorded. But is that really the case?

Wikipedia defines trust-based working hours as follows:

Trust-based working hours is a type of employment system where completion of the designated task is of more importance than the presence of the employee.

– Wikipedia source

Seen as though it is not necessary to record working hours. Nevertheless, there are valid reasons for recording hours worked for trust-based working hours. For example, for the administration of annual leave and sick days. In doing so, the record of hours can be used to clearly show and administer holidays and periods of illness. This creates an atmosphere of equal treatment, also for employees who are not enjoying the privileges of trust-based working hours. As a result, each employee is aware of the fact that trust-based working hours do not mean unrestricted holidays.

But even it is in relation to the topics of stress, being burnt-out or work-life balance, a record of hours work is useful. By recording actual hours worked, it can quickly be determined whether there are constant excessive strains. This can cause stress and, over a longer period of time, can also cause the person to become burnt-out. If detected early enough, the company can make provisions and take countermeasures by unburdening the employee.

The two most important advantages summarised once again:

  • The administration of annual leave and sick days creates a basis of trust for all employees.
  • By recording working hours, exhaustion can be recognised quicker and countermeasures can be taken.
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1. Profit loss aspect

Entgangene Chancen kommen nicht zurück - Bild von LaPrimaDonnaMost people think of employers monitoring employees when it comes to time tracking. Time tracking can indeed be implemented for this purpose as well, but there are usually better reasons to use it.

You have entered into a contract with your customer. For example, for a service that must be provided only during irregular intervals or upon request. In these types of service contract, compensation is based on the time it takes to perform the work.

Ostensibly, the interest in time tracking does lie in tracking the time work in which was performed, which then serves as a foundation for the accounting office’s bookkeeping. But this is just one aspect, because a good time tracking software offers so many more advantages beyond that.

  1. Simplicity: Even small customer requests, or orders can be booked easily. Without an automated time tracker, these “little things” usually get swept under the rug, since the manual time and effort wouldn’t explain the earnings.Ergo, profit loss.
  2. Time saving: Managing Excel tables or paper forms manually costs time. And that in turn is time, during which an employee could be working for customers. Ergo profit loss.
  3. Better planning: Using electronic project time tracking, you as an employer will see which employees have more down time in one glance, thereby being able to plan resources better. Without this time tracking, it would be another loss in profit.

Taking these points together and considering the loss of earnings from it, investing in a time tracking software is probably the best investment of the year.

That’s what our customer from the Tax Vocational School (Steuerfachschule) , Harald Stolley, says, “Being able to bring €13,000 Euros more to account, that we owe demonstrably to the application of TimePunch. Thanks to the integrated watcher, even the many little “occasionally” performed services were finally tracked and up-to-date. And the latest version clearly goes a step further when it comes to convenience. All that for a great price too! What more reason is there?

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